Scenarios are structured stories describing how users pursue goals with the product.
Actor: Manager
Context: Saturday session starts, around 20 players present.
Goal: Start quickly with balanced teams and fewer complaints.
Flow:
Success signal: Fewer immediate complaints about unfair draw.
Actor: Manager + recurring players
Context: One team keeps winning repeatedly.
Goal: Preserve competitiveness and keep waiting players engaged.
Flow (Rebalance):
Flow (Rest):
Success signal: Better rotation perception and less “same team forever” frustration.
Actor: Manager
Context: First match already happened; new player checks in.
Goal: Keep queue fairness without manual arguments.
Flow:
dailyToll based on average matches already played that day.Success signal: Reduced conflict over who should play next.
Actor: Manager
Context: Group is sensitive about public ranking exposure.
Goal: Keep trust while still using app stats internally.
Flow:
Success signal: Continued adoption plus lower social discomfort.